All refunds related to the Services on the Platform shall be governed by this Refund Policy (“Policy”) read together with our Terms of Use and Privacy Policy . All capitalized terms used herein shall have the same meaning as ascribed to them in our Terms of Use. Please read this Policy carefully before accessing and/or using the Platform and/or the Services.

We reserve the right the modify, alter, amend or revise this Policy at any time, without prior notice. It is strongly recommended that you visit the Platform periodically to review the latest and updated version of this Policy. If you do not agree with any changes made by us, you may stop using the Platform and/or purchasing the Services. Your continued access and/or use of the Platform and/or Services after a modification/updation shall constitute your acceptance of the modification/updation.

ELIGIBILITY FOR REFUND

1. Service Providers:

1.1 100% refund: In the event a Service Provider is not assigned any mandate within the first 6 months of his/her registration on the Platform, the Company shall provide a 100% refund of the fee/charges levied on such a Service Provider within 30 days, subject to the following:

(a) Partial refund: If referral rewards and loyalty points obtained by the Service Provider are equivalent to or higher than the fee/charges levied by the Company, then the Company shall not refund such fee/charges to the Service Provider. However, in this case an INR equivalent of the accrued loyalty points shall be paid to the Service Provider. If the referral rewards and loyalty points are lower than the fee/charges levied by the Company (Discounted Package), the Company shall refund to the Service Provider the difference between referral rewards/loyalty points and the Discounted Package. Here again, INR equivalent of the accrued loyalty points shall be paid to the Service Provider.

(b) No refund: The Company shall not refund any fee/charges paid by the Service Provider where a mandate was assigned to the Service Provider, and he/she failed to perform the Services and/or quality issues were reported by the Service Recipient.

1.4 Once refund is requested and processed the concerned User shall not be able to access/use the Platform/Services.

2. Service Recipients: If there is a concern with the Service Provider’s performance of Services, the Service Recipient shall promptly notify the Company. In this situation, the Company shall provide a list of replacement Service Providers to the Service Recipient at no additional cost.